Frequently Asked Questions
Find answers to common questions about our products and services
Delivery typically takes around 3–9 working days from order processing, although this may vary due to stock availability, manufacturing times, or external factors.
Yes, deliveries are carried out by a trained two-person team who will deliver to your room of choice, provided there is safe and reasonable access.
Yes, once your order is ready, our specialist delivery partner will contact you by phone, SMS or email to arrange a suitable delivery date.
Most Snoozopia mattresses are roll-packed to allow easier access, but if delivery cannot be completed safely due to undisclosed access issues or non-roll-packed items, the delivery may be classed as failed and a re-delivery charge may apply.
You should inspect the item on delivery and report any damage or issues within 24 hours, ideally with photos, so we can arrange a suitable resolution.
Yes, you can request a return for non-faulty items within 14 days of delivery, provided the product is unused, unopened, and in its original packaging.
No, for hygiene and health protection reasons, opened or used mattresses and mattress toppers cannot be returned unless they are faulty or not as described.
You must contact Snoozopia customer support with your order number and return details to receive approval and return instructions before sending anything back.
We do not offer direct exchanges, so you’ll need to return the original item (if eligible) and place a new order for the replacement.
Approved refunds are processed within 7 days of the returned item being received and inspected, and are issued back to your original payment method.
All mattress sizes and dimensions are clearly listed on each product description page for easy reference before ordering.
Full details on mattress fillings, comfort layers and firmness levels are provided on the individual product description pages.
Many of our mattresses are designed using hypoallergenic materials, with specific details shown on each product page where applicable.
We work to source materials responsibly and continuously improve our processes, with sustainability information provided where relevant on individual product pages.
Yes, Snoozopia mattresses are manufactured in the UK, with quality control and craftsmanship at the core of our production process.
We accept major debit and credit cards including Visa, Mastercard, American Express, as well as Apple Pay, Google Pay and other secure digital wallet options.
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.
No, we do not store your full card details on our systems at any time.
Yes, where supported by your device and bank, you can use mobile payment options such as Apple Pay or Google Pay for fast and convenient checkout.
If a payment is declined, we recommend checking your details, contacting your bank, or trying an alternative payment method, and contacting us if the issue persists.
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.
Click 'Forgot Password' on the login page. You'll receive an email with instructions to reset your password.
You can contact our customer care team by phone or email, with full contact details available on our website.
Orders can be cancelled within 1 hour of placement. After that, please contact us and we'll do our best to help.
If you need to update your details, please contact us as soon as possible so we can make changes before dispatch where feasible.