Terms of service
OVERVIEW
Welcome to Snoozopia Ltd, trading as Snoozopia (company number 12641675) (“Snoozopia”, “we”, “us”, “our”). Our registered office address (this is not a retail store or showroom) is 5 Appledore Terrace, Walsall, England, WS5 3DU. We operate an online store and website (the “Website”), including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). The Website includes www.snoozopia.co.uk (and any associated domains).
These Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services and/or purchase products from Snoozopia (“Goods”).
These Terms should be read together with all other policies displayed on our Website from time to time, including (where applicable) our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any other store or website policies (together, the “Policies”). The Policies form part of, and are incorporated into, these Terms. If there is any conflict between these Terms and a Policy, these Terms will prevail, except where a Policy expressly provides you with additional consumer rights.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Nothing in these Terms affects your statutory consumer rights under UK law.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and the Policies, including our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority where you live) and legally capable of entering into a binding contract. If you allow a minor to use the Services on a device you own or manage, you remain responsible for their activity.
To use the Services, including browsing our store or purchasing Goods, you may be asked to provide information such as your email address and billing, payment and delivery details. You represent and warrant that all information you provide is correct, current and complete and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colours, finishes and appearance may differ depending on your screen/device settings. Product images are for illustrative purposes only.
Measurements and descriptions are approximate. Mattresses and certain handmade items may vary by up to ±2.5%due to the nature of manufacturing materials and processes. Natural materials may vary in appearance and this does not necessarily indicate a defect.
We do not warrant that the appearance or quality of any Goods purchased by you will meet your personal expectations or be identical to how they appear on your device.
All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit quantities sold to any person, geographic region or jurisdiction.
The Company is not responsible for damage caused by incorrect use, failure to follow care instructions, or misuse of Goods.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Snoozopia reserves the right to accept or decline your order at its discretion. A binding contract is formed once full payment has been received and your order is accepted/confirmed by Snoozopia.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as changes or cancellation requests after acceptance may not be possible and may be treated as a variation.
If we do not accept, make a change to, or cancel an order, we will attempt to notify you via the email, billing address and/or phone number provided.
Cancellations / variations:
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Cancellations incur a £60 administration fee plus 5% of the order value.
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If delivery has been scheduled, an additional charge of up to £60 may apply.
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Special-order or customised items may incur up to a 50% restocking fee.
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For hygiene reasons, mattresses and other hygiene products cannot be returned once unsealed, unless faulty or not as described under your statutory rights.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as shown in your order confirmation. Prices may differ from prices offered in any physical/third-party stores.
Unless otherwise stated, prices exclude delivery and any optional services. Where applicable, VAT will be shown at checkout (or noted within the product listing).
We reserve the right to correct typographical, clerical or pricing errors without liability and to cancel orders where an error is identified.
You agree to provide current, complete and accurate purchase and account information and to promptly update your details so we can complete your transaction and contact you if needed.
Payments may be made by debit/credit card, PayPal, Stripe, or other methods shown at checkout. We do not store or have direct access to your full card details.
If a bundle purchase is partially refunded, the refund may be calculated using the individual item prices within the bundle.
Late payments (where applicable) may incur interest at 4% above the Barclays Bank base rate.
SECTION 5 - SHIPPING AND DELIVERY
Delivery is arranged after full payment is received. Delivery timeframes are estimates only and are not guaranteed. Typical delivery is 3–9 working days, but may take up to 28 days.
We are not liable for delays caused by carriers, supply chain disruption, adverse weather, customs processing, or events outside our control.
Delivery will be made to the address provided. You must ensure suitable access and that the Premises is safe and accessible for delivery. We are not responsible for assembly costs, or errors made by third-party assemblers/fitters.
If you request delivery to be left in a “safe place”, this is at your own risk. Failed deliveries may incur a £60 re-delivery charge.
Inspection: You must inspect Goods on delivery and report any issues (damage, shortage, incorrect item) within 48 hours. This does not affect your statutory rights for latent faults discovered later.
Risk and title: Risk of loss passes to you upon delivery. Ownership remains with Snoozopia until full payment has been received.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio content, and the design, selection and arrangement thereof, are owned by Snoozopia or its licensors and are protected by applicable UK and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our prior written consent, except as permitted by law.
Snoozopia’s name, logos, product and service names, designs and slogans are trademarks of Snoozopia. All other names and marks are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools offered by third parties. We do not monitor or control those tools and provide access “as is” and “as available” without warranties, representations or conditions of any kind. Your use of third-party tools is at your own risk and discretion, and you should review the relevant third-party terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites or embedded third-party functionality. We are not responsible for evaluating or guaranteeing the content or accuracy of third-party materials. If you access third-party websites, you do so at your own risk.
SECTION 9 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. We process personal data in accordance with applicable UK data protection laws.
Secure payments: All transactions are processed securely using industry-standard measures, including SSL encryption. We do not store full payment card details; payments are handled by trusted third-party payment providers who comply with relevant security and data protection standards.
SECTION 10 - FEEDBACK
If you submit ideas, suggestions, feedback or reviews (“Feedback”), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for business purposes, including marketing, provided such use complies with applicable law.
You warrant that you own or have the necessary rights to the Feedback and that it does not violate third-party rights or contain unlawful content. We may remove Feedback at our discretion where it breaches these Terms or applicable law.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
We may correct typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times and availability at any time without prior notice (including after you have submitted your order).
SECTION 12 - PROHIBITED USES
You may use the Services for lawful purposes only. You must not use the Services to:
(a) breach any applicable law; (b) infringe intellectual property rights; (c) harass, abuse or harm others; (d) transmit malicious code; (e) scrape or harvest data; (f) misrepresent identity; or (g) interfere with the security or operation of the Services.
We may suspend or terminate access if we determine you have violated these Terms.
SECTION 13 - TERMINATION
We may terminate or restrict your access to the Services at our discretion without notice. You remain liable for any amounts due up to the termination date. Sections which by their nature should survive termination will continue to apply.
SECTION 14 - DISCLAIMER OF WARRANTIES
Information on the Services is provided for general information purposes. We do not warrant accuracy, completeness or usefulness. Any reliance is at your own risk.
Except as expressly stated by Snoozopia, the Services and Goods are provided “as is” and “as available” to the fullest extent permitted by law. Nothing in these Terms excludes or limits consumer rights that cannot be excluded under UK law.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Snoozopia shall not be liable for indirect, incidental, special, or consequential losses. Our total liability for any claim shall be limited to the value of the relevant order, except where liability cannot be limited by law (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Snoozopia and its directors, officers, employees, agents, contractors and service providers from losses, damages, liabilities, claims and reasonable legal fees arising from your breach of these Terms, your violation of any law, or your misuse of the Services.
SECTION 17 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 18 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision is not a waiver. These Terms and any policies referenced form the entire agreement between you and Snoozopia in relation to the Services and supersede prior agreements and communications.
SECTION 19 - ASSIGNMENT
You may not assign these Terms without our written consent. We may assign or transfer our rights and obligations under these Terms as part of a business reorganisation, sale or transfer.
SECTION 20 - GOVERNING LAW
These Terms and any disputes arising from them are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
SECTION 21 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 22 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time by posting changes on our website. It is your responsibility to check for updates. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 23 - COMPLAINTS
If you are dissatisfied with your purchase, please contact:
📧 support@snoozopia.co.uk
If unresolved, you may contact:
The Furniture Ombudsman
www.thefurnitureombudsman.org
0845 653 2064
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to snoozopia@gmail.com.
Our contact details:
Snoozopia Ltd (T/A Snoozopia)
5 Appledore Terrace, Walsall, England, WS5 3DU
Company No: 12641675
Tel: 01582 550017
Email: support@snoozopia.co.uk