Privacy policy

Last updated: January 12, 2026

Snoozopia Ltd (“Snoozopia”, “we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


Who We Are

Snoozopia Ltd (trading as Snoozopia)

  • Company number: 12641675

  • Registered office (not a retail store or showroom):

    5 Appledore Terrace,

    Walsall,

    England,

    WS5 3DU

  • Website: www.snoozopia.co.uk (and any associated domains)

 

For the purposes of applicable data protection laws (including the UK General Data Protection Regulation and the Data Protection Act 2018), Snoozopia Ltd is the data controller of your personal information when you use our Services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Tel: 01582 550017

Email: support@snoozopia.co.uk

 

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified so that it cannot identify you or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this personal information):

  • Contact details

    Your name, billing address, delivery address, phone number, and email address.

  • Financial information

    Credit card, debit card and financial account details, payment method, payment confirmation and other payment-related details.

    Payment card information is processed securely via third-party payment providers (e.g. Shopify Payments, Stripe, PayPal). We do not store your full card details on our own systems.

  • Account information

    If you create an account, we may collect your username, password, security details, preferences and saved settings.

  • Transaction information

    Items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transaction history.

  • Communications with us

    Information you include when contacting us, for example via email, contact forms, live chat or customer support enquiries.

  • Device information

    Information about the device you use to access the Services, such as your IP address, browser type and version, operating system, device identifiers and network information.

  • Usage information

    Information about how you interact with the Services, including when and how you browse our website, pages viewed, links clicked, time spent on pages, and navigation paths.


Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you

    When you create an account, place an order, fill in forms, communicate with us, or otherwise provide information voluntarily.

  • Automatically through the Services

    From your device and browser when you visit our websites or use our Services, including through the use of cookies and similar technologies (see section “Cookies and Similar Technologies” below).

  • From our service providers

    When they perform services on our behalf, such as payment processing, fraud prevention, analytics, hosting and delivery/logistics, and collect or process your personal information for us.

  • From our partners or other third parties

    Such as advertising, social media, or analytics partners, where permitted by law and in accordance with their own privacy policies.


How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

1. Provide, Tailor and Improve the Services

We use your personal information to:

  • Provide and operate the Services and our online store

  • Perform our contract with you, including processing your payments and fulfilling your orders

  • Arrange for shipping and delivery and manage returns, exchanges and refunds

  • Remember your preferences and items you are interested in

  • Send notifications relating to your account and orders

  • Enable you to create and manage an account

  • Allow you to post reviews and feedback

  • Improve and personalise your shopping experience, such as recommending products that may interest you and enhancing the functionality and layout of our site

2. Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Sending marketing, advertising and promotional communications by email, SMS or post, where permitted by law and/or where you have given consent

  • Showing you online advertisements for our products or services on our Website or other websites, including based on items you previously viewed, added to your cart or purchased and other activity on the Services

You can opt out of marketing communications at any time (see “Your Rights and Choices” below).

3. Security and Fraud Prevention

We use your personal information to:

  • Authenticate your account and help secure your access to the Services

  • Provide a secure payment and shopping experience

  • Detect, investigate and prevent fraudulent, illegal, unsafe or malicious activity

  • Protect the security of our systems, data and the public

If you choose to register an account, you are responsible for keeping your login details safe and must not share them with anyone.

4. Communicating with You

We use your information to:

  • Provide customer support and respond to enquiries, complaints or requests

  • Communicate with you about your orders, deliveries, returns, and account

  • Notify you about changes to our Services, Terms or policies

5. Legal Reasons

We use your personal information to:

  • Comply with applicable laws and regulations (for example, tax and accounting requirements)

  • Respond to valid legal requests, including from law enforcement or government authorities

  • Investigate or participate in legal proceedings or disputes

  • Enforce or investigate potential violations of our Terms or policies


Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, mobile phone) when you visit our Website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner.

Cookies help us to:

  • Remember your choices (such as items in your basket)

  • Understand how visitors use our Website

  • Improve performance and security

  • Show you content and offers that are more relevant to you

We also use similar technologies such as pixels, tags and scripts which perform a similar function. In this Policy, we refer to all of these together as “cookies”.


Types of Cookies We Use

We use the following categories of cookies on our Website:

1. Essential (Strictly Necessary) Cookies

These cookies are required for the Website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

  • Adding items to your shopping cart

  • Logging into your account

  • Proceeding through secure checkout

  • Providing security and fraud prevention

Without these cookies, some parts of the Website and our Services will not work correctly.

2. Performance / Analytics Cookies

These cookies help us understand how visitors use our Website, so we can measure and improve performance. For example, they may:

  • Collect information about which pages are visited most often

  • Help us understand how users move around the site

  • Identify where errors are occurring

The information collected is aggregated and generally does not directly identify you. We use this data to improve how our Website works and make it more user-friendly.

3. Functionality Cookies

These cookies allow the Website to remember choices you make (such as your location, language or login details) and provide enhanced, more personalised features. For example, they may:

  • Remember your preferred settings and preferences

  • Save you time by remembering your login details (if you choose this)

  • Provide improved features and services

If you disable these cookies, some features may not function as intended.

4. Marketing / Advertising Cookies

These cookies are used to deliver adverts that are more relevant to you and your interests. They may:

  • Track your browsing habits across our Website and, in some cases, across other websites

  • Help us and our advertising partners understand the performance of campaigns

  • Limit the number of times you see an advert

These cookies may be set through our Website by us or by our third-party partners (for example advertising networks or social media platforms). Where required by law, we will only use marketing cookies with your consent.

 

First-Party and Third-Party Cookies

  • First-party cookies are set directly by us (Snoozopia) and are generally used to ensure core site functionality, security and your preferences.

  • Third-party cookies are set by other organisations that we work with, such as:

    • Our e-commerce platform provider (e.g. Shopify)

    • Analytics and performance providers

    • Advertising and marketing partners

    • Social media platforms (where you interact with our content)

These third parties may use cookies to collect information about your online activity over time and across different websites, in accordance with their own privacy and cookie policies.

 

How We Use Cookies

We use cookies and similar technologies on our Website to:

  • Enable core site functionality

    Shopping cart, secure checkout, account login, session management and fraud prevention.

  • Remember your preferences

    Such as your region, language and display settings, to make your experience more convenient.

  • Analyse and improve performance

    Understand how visitors use the Website, identify problems, and improve layout, content and navigation.

  • Support marketing and advertising (where permitted)

    Show you products and offers that are more likely to be of interest to you and measure the effectiveness of our campaigns.

 

Managing Your Cookie Preferences

You have several options for managing cookies:

1. Browser settings

Most web browsers allow you to:

  • View which cookies are stored on your device

  • Delete some or all cookies

  • Block cookies from specific sites

  • Block all cookies

How you do this varies by browser. You can usually find these settings under “Options”, “Settings” or “Privacy & Security” in your browser menu.

2. Cookie banner / preference tools

Where provided, you can use our cookie banner or preference centre on the Website to:

  • Accept or reject non-essential cookies (such as analytics or marketing cookies)

  • Change your cookie preferences at any time

3. Third-party opt-outs

Some third-party providers (for example, advertising networks or analytics services) may offer their own opt-out options. You can refer to their privacy/cookie policies for more information.

 

Impact of Disabling Cookies

  • If you choose to remove or block cookies:
  • You will still be able to use parts of our Website
  • However, some features and services may not function properly, for example:
  • You may not be able to add items to the basket or complete checkout
  • You may need to re-enter details or preferences each time you visit
  • The overall user experience may be reduced

Essential cookies are necessary for the Website and Services to operate and cannot be disabled via our systems.


Changes to Our Use of Cookies

We may update our use of cookies from time to time, for example if we add new services, integrate new tools or change providers. Any significant changes will be reflected in this Privacy Policy and/or in our cookie settings tools.

If you would like more detail about the specific cookies we use at any given time (for example, names, purposes and typical durations), you can contact us using the details in the Contact section of this Policy.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • Service providers and vendors

    With third parties who perform services on our behalf, such as IT hosting and management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping, fraud prevention and marketing support.

  • Business and marketing partners

    To provide marketing services and display advertising, including personalised advertising based on your online activity with our store and others, where permitted by law and subject to your preferences. Our partners will use your information in accordance with their own privacy notices.

  • At your direction or with your consent

    When you ask us to share information with a third party, such as a delivery instruction, or when you use social media widgets, login integrations, or other services that involve sharing data.

  • Within our corporate group

    With any current or future affiliates, subsidiaries or group companies of Snoozopia, where applicable.

  • Business transactions

    In connection with a business transaction, such as a merger, acquisition, sale of assets, restructuring, or insolvency event, where your information may be transferred as part of that transaction.

  • Legal and regulatory purposes

    To comply with applicable legal obligations (including responding to subpoenas, court orders, search warrants and similar requests), to enforce our Terms or policies, and to protect or defend the Services, our rights, or the rights and safety of our customers and others.

We do not sell your personal information.

 

Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and, where relevant, other trusted third parties that may be located in countries other than where you reside, in order to operate and support the Services.

Shopify may also use certain personal information collected from your interactions with our store, together with information from other merchants, to help protect, grow and improve its platform and services. In those circumstances, Shopify may act as an independent data controller and is responsible for responding to your requests in relation to that processing.

To learn more about how Shopify uses your personal information and any rights you may have in relation to Shopify’s processing, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal available on Shopify’s website.


Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and any other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues (including social media platforms) may be viewable and used by others; such use is outside our control.

 

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about anyone under the age of 18 (or the age of majority in your jurisdiction).

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details set out in the “Contact” section below so that we can delete it.

 

Security and Retention of Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. This includes, for example:

  • Using SSL (Secure Socket Layer) encryption on pages where personal information is transmitted

  • Limiting access to personal information to staff and service providers who need it for their role

  • Using reputable third-party providers for payment processing and hosting

However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may not be secure while in transit, and we recommend that you do not use unsecure channels to send sensitive or confidential information.

Retention:

How long we retain your personal information depends on factors such as:

  • Whether we need the information to maintain your account or provide Services

  • Legal, tax and accounting requirements

  • The need to resolve disputes or enforce our agreements

In general, we keep order-related records for up to six years from the end of the financial year in which the order was placed, to comply with UK legal and tax obligations, unless a longer retention period is required or permitted by law


Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are subject to legal conditions and may not apply in every circumstance.


Under UK Data Protection Law (including UK GDPR), you may have the right to:

  • Right of access / right to know

    To request a copy of the personal information we hold about you, together with certain details about how we use it.

  • Right to rectification

    To request correction of inaccurate or incomplete personal information.

  • Right to erasure (“right to be forgotten”)

    To request that we delete your personal information where there is no good reason for us to continue processing it (subject to legal retention requirements).

  • Right to restrict processing

    To request that we suspend processing of your personal information in certain circumstances.

  • Right to object

    To object to our processing of your personal information where we rely on legitimate interests, including profiling.

  • Right to data portability

    To receive a copy of certain personal information in a structured, commonly used and machine-readable format, and/or to request that we transfer it to a third party where technically feasible.

  • Right to withdraw consent

    Where we rely on consent (for example, for certain marketing activities), you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.


Marketing Preferences

We may send you promotional emails or messages, and you can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email; or

  • Contacting us using the details in the “Contact” section below

If you opt out of marketing, we may still send you non-promotional messages (e.g. order confirmations, delivery updates, important service notices).

To exercise any of your rights or to ask questions about your privacy rights, please contact us at:

Tel: 01582 550017

Email: support@snoozopia.co.uk

We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising any of your rights.


Complaints

If you have any complaints about how we process your personal information, please contact us first using the details below so we can try to resolve the issue:

Tel: 01582 550017

Email: support@snoozopia.co.uk

You also have the right to lodge a complaint with your local data protection authority. In the UK, this is:


Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113


International Transfers

We may transfer, store and process your personal information outside the country in which you live, including outside the United Kingdom and European Economic Area (EEA) (for example, where our service providers or Shopify’s data centres are located).

Where we transfer personal information out of the UK/EEA, we will ensure that appropriate safeguards are in place, such as:

  • An adequacy decision by the UK Government or European Commission; or

  • Standard Contractual Clauses or equivalent agreements approved by the relevant authorities.

These measures are designed to ensure that your personal information remains protected in accordance with applicable data protection laws.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices, legal requirements or operational needs.

When we make changes, we will:

  • Post the updated Privacy Policy on this page; and

  • Update the “Last updated” date at the top of the Policy

We encourage you to review this Policy periodically to stay informed about how we use and protect your information.


Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Tel: 01582 550017

Email: support@snoozopia.co.uk

or write to us at:

Snoozopia Ltd (T/A Snoozopia)

5 Appledore Terrace

Walsall

England

WS5 3DU


For the purposes of applicable data protection laws, Snoozopia Ltd is the data controller of your personal information.