Cool Care

We deliver to most mainland UK addresses using a specialist furniture logistics service designed for large and heavy items such as mattresses. Orders are typically processed within 24 hours on working days, with an overall estimated delivery timeframe of 3–9 working days from dispatch, depending on stock availability, location and delivery route planning. Deliveries are carried out by a trained 2-man team and include room-of-choice delivery, subject to safe and reasonable access being available at the property. Once your order is ready, our delivery partner will contact you directly to arrange or confirm a suitable delivery date.

To make delivery as smooth as possible, customers should ensure clear access to the chosen room and confirm that items will fit through doorways, staircases and lifts prior to ordering. Additional services, including packaging removal and old mattress disposal, may be available at checkout for an additional charge, subject to location and availability. Full delivery options, timeframes and service details are clearly presented during checkout and outlined in our Shipping Policy, allowing you to choose the most suitable option before completing your purchase.

At Snoozopia, we believe upgrading your sleep should be simple from start to finish. To help make the transition smooth, we offer optional old mattress removal at checkout, allowing you to clear space without the inconvenience of arranging disposal yourself. Our delivery teams can collect your existing mattress at the time your new one arrives, saving you time and effort.

All collected mattresses are handled responsibly, with recycling prioritised wherever possible in line with environmental guidelines. This service is designed to reduce waste while giving you peace of mind, so you can focus on enjoying your new Snoozopia mattress knowing your old one has been taken care of properly.

We want you to feel confident when ordering from Snoozopia. If you change your mind, you have 14 days from deliveryto request a return for eligible, non-faulty items, provided they are unused, unopened and in their original packaging. For hygiene and health protection reasons, mattresses, mattress toppers and sealed bedding items cannot be returned once opened or used, unless they are faulty or not as described.

If an item arrives faulty, damaged, incorrect or not as described, Snoozopia will assess the issue and offer an appropriate resolution in line with your consumer rights. Full details on eligibility, exclusions, refunds and the return process can be found in our Returns & Refunds Policy, which we recommend reviewing before placing your order.

From design through to delivery, Snoozopia follows controlled processes to ensure every mattress and bedroom product meets our expected standards of comfort, durability and finish. Materials are selected for reliability and performance, products are manufactured or prepared to specification, and each item undergoes quality checks before being released for delivery. This approach helps ensure consistency across our range and confidence in what you receive.

Before dispatch, products are inspected, securely packaged and handled by specialist furniture logistics partners to maintain their condition in transit. By overseeing each stage, from sourcing and preparation to final delivery, we aim to provide products that arrive exactly as intended, giving you assurance in both quality and care.